Zoho Desk PHP SDK

This SDK library

• Setup
• Features
• Settings
• Documentation
• Support
• Authors
• License

Setup

composer require tklein/php-sdk-zoho-desk

Features

You can execute all CRUD actions on all entities available in Zoho Desk.
Please check you have the allowed scope of operation with the proper registered OAuth access token.

Settings

All the basic constants settings are available in \Zoho\Desk\Api\Metadata.

First you need to have a valid access token. First of all connect to your Zoho developer console from your region of
subscription:

for Europe the url is: [https://api-console.zoho.eu]

• Create or use an existing “Self Client” application. You may need these informations:
• Generate the grant code, with the proper scopes. aaaserver.profile.READ scope is mandatory
  The full list of scopes is availables at: https://desk.zoho.com/DeskAPIDocument#OauthTokens#UsingOAuthtokenAPI
• Generate the persistence auth token file with the Zoho SDK:
  • Client ID: you can find it in the Zoho api developer console
  • Client Secret: you can find it in the Zoho api developer console
  • Redirect url: this is a dummy url, it’s part of the oauth standaard but not actively used
  • Current User Email: this is the user email used to create the self client integration (https://accounts.zoho./oauth/user/info)
  • Org ID: this is your organization ID in your Zoho Desk application: Setup and Configuration -> DEVELOPER SPACE -> API -> Zoho Desk API -> OrgId (Orgnization ID) field value

include __DIR__ . /* Relative path to the vendor autoloader */ '/vendor/autoload.php';
use Zoho\Desk\Api\Metadata;
use Zoho\Desk\Client\ConfigProviderBuilder;
use Zoho\OAuth\ZohoOAuth;
$configBuilder = ConfigProviderBuilder::getInstance();
$configBuilder->setClientId(/* Client ID */)
    ->setClientSecret(/* Client Secret */)
    ->setRedirectUrl(/* Redirect Url */)
    ->setCurrentUserEmail(/* User Email */)
    ->setApiBaseUrl(/* API Endpoint by region */)
    ->setApiVersion(Metadata::API_VERSION)
    ->setOrgId(/* Org ID */)
    ->setIsSandbox(/* Sandbox Status */)
    ->setAccountsUrl(/* Accounts Url */)
    ->setTokenPersistencePath(/* Persistence Path */);
// Add php code if the zcrm_oauthtokens.txt to create the file if it does not already exists.
ZohoOAuth::initialize($configBuilder->create()->get());
ZohoOAuth::getClientInstance()->generateAccessToken($grantCode);

Create the configuration object with your API details and credentials.

include __DIR__ . /* Relative path to the vendor autoloader */ '/vendor/autoload.php';
use Zoho\Desk\Api\Metadata;
use Zoho\Desk\Client\ConfigProviderBuilder;
$configBuilder = ConfigProviderBuilder::getInstance();
$configBuilder->setClientId(/* Client ID */)
    ->setClientSecret(/* Client Secret */)
    ->setRedirectUrl(/* Redirect Url */)
    ->setCurrentUserEmail(/* User Email */)
    ->setApiBaseUrl(/* API Endpoint by region */)
    ->setApiVersion(Metadata::API_VERSION)
    ->setOrgId(/* Org ID */)
    ->setIsSandbox(/* Sandbox Status */)
    ->setAccountsUrl(/* Accounts Url */)
    ->setTokenPersistencePath(/* Persistence Path */);

You can use the following pre-defined values from the Metadata class:

final class Metadata
{
    public const API_FIELD_CURRENT_USER_EMAIL = 'currentUserEmail';
    public const API_FIELD_BASE_URL = 'apiBaseUrl';
    public const API_FIELD_VERSION = 'apiVersion';
    public const API_ENDPOINT_US = 'desk.zoho.com/api';
    public const API_ENDPOINT_AU = 'desk.zoho.com.au/api';
    public const API_ENDPOINT_EU = 'desk.zoho.eu/api';
    public const API_ENDPOINT_IN = 'desk.zoho.in/api';
    public const API_ENDPOINT_CN = 'desk.zoho.com.cn/api';
    public const API_VERSION = 'v1';
    public const ACCESS_TYPE = 'offline';
    public const ORG_ID = 'orgId';
    public const API_ACCOUNTS_US = 'https://accounts.zoho.com';
    public const API_ACCOUNTS_AU = 'https://accounts.zoho.com.au';
    public const API_ACCOUNTS_EU = 'https://accounts.zoho.eu';
    public const API_ACCOUNTS_IN = 'https://accounts.zoho.in';
    public const API_ACCOUNTS_CN = 'https://accounts.zoho.com.cn';
}

Documentation

The entry point of the SDK is the gateway facade:

use Zoho\Desk\Gateway;
$gateway = new Gateway($configBuilder->create());

The facade is easy to use:

use Zoho\Desk\Exception\CouldNotDeleteException;
use Zoho\Desk\Exception\CouldNotReadException;
use Zoho\Desk\Exception\CouldNotSaveException;
use Zoho\Desk\Model\ListCriteriaBuilder;
$ticketDataObject = $gateway->getDataObjectFactory()->create('tickets', /* Entity values */);
try {
    $ticketDataObject = $gateway->getOperationPool()->getCreateOperation('tickets')->create($ticketDataObject);
} catch (CouldNotSaveException $e) {
    // Handle the exception...
}
try {
    $ticketDataObject = $gateway->getOperationPool()->getReadOperation('tickets')->get(1234);
} catch (CouldNotReadException $e) {
    // Handle the exception...
}
try {
    $criteriaBuilder = new ListCriteriaBuilder();
    // $criteriaBuilder->setFields()->setFilters()...
    $ticketList = $gateway->getOperationPool()->getListOperation('tickets')->getList($criteriaBuilder->create());
    $ticketList = $gateway->getOperationPool()->getListOperation('tickets')->getByIds([1,2,3]);
} catch (CouldNotReadException $e) {
    // Handle the exception...
}
try {
    $ticketDataObject = $gateway->getOperationPool()->getUpdateOperation('tickets')->update($ticketDataObject);
} catch (CouldNotSaveException $e) {
    // Handle the exception...
}
try {
    $gateway->getOperationPool()->getDeleteOperation('tickets', ['resolution'])->delete(1234);
} catch (CouldNotDeleteException $e) {
    // Handle the exception...
}

Support

Raise a new request to the issue tracker.

Authors

• Thomas Klein - Maintainer -
• Contributors - Contributor -

License

This project is licensed under the MIT License - see the LICENSE details.

That’s all folks!